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These General Terms and Conditions of Sale are up to date as of April 11, 2020.


1.1 – These General Terms and Conditions of Sale (hereinafter the “GTC”) are offered by the company SARL LAFFITTE FRERES (hereinafter the “Company”), registered in the Lourdes Trade and Companies Register under number 340 023 753 000 15, whose head office is located 97,99 Rue de la Grotte – 65100 LOURDES. His non-surcharged telephone number is 05 62 94 24 10 and 05 62 94 04 04, his email address is and his individual intra-community VAT identification number FR65340023753

1.2 – The company is the owner and publisher of the website (hereinafter the “Site”). The Site is hosted by the company Inc, which can be contacted

1.3 – The director of publication is +1 415-639-9034 

1.4 – The Site offers the Customer (hereinafter the “Customer”) the possibility of purchasing and booking stays at the Hôtel Louvre Vincenette (hereinafter the “Services”)._cc781905-5cde-3194- bb3b-136bad5cf58d_

1.5 – All the information accessible on the Site, in particular allowing the reservation of the Services, is presented in French as well as in English. 

1.6 – Before any use of the Site, the Customer must ensure that he has the technical and IT resources allowing him to use the Site and to order or reserve the Services on the Site, and that his browser allows secure access to the Site. The Customer must also ensure that the computer configuration of his hardware/equipment is in good condition and does not contain any viruses.

1.7 – The customer has the ability to save and edit these T&Cs using the standard features of their browser or computer.


2.1 – The purpose of these T&Cs is to define all the conditions under which the Company markets or allows the Customer to place an order for Services as offered on the Site. They therefore apply to any order or reservation (hereinafter the "Order") of Services placed on the Site by the Customer, regardless of the subject of said Order.

2.2 – The Client declares having obtained from the Company, on its Site, all the information that it deems necessary.

2.3 – The validation of the Order implies acceptance of the GCS. These are regularly updated, the applicable T&Cs are those in force on the Site on the date the Order is placed. 

2.4 – Any contrary condition set by the Customer would therefore, in the absence of express acceptance, be unenforceable against the Company regardless of when it may have been brought to its attention.

2.5 – The fact that the Company does not avail itself at a given time of any provision of these T&Cs, cannot be interpreted as a waiver of the right to subsequently avail itself of any provision of the said T&Cs.


3.1 – The Services offered for sale are described and presented with the greatest possible accuracy on the Company's Website. 

3.2 – The Company reserves the right to correct the content of the site at any time.  

3.3 – The Customer selects the Service(s)   that he wishes to purchase, and can access the summary of his Order at any time. The Client is solely responsible for his choice of Services and their suitability for his needs, so that the liability of the Company cannot be sought in this regard.

3.4 – The summary of the Order presents the list of the Service(s) that the Customer has selected, and includes any additional costs such as the delivery price which is added to the price of the Service(s) of the Order. The Customer has the option of modifying his Order and correcting any errors before accepting his Order.

3.5 – Prior to the validation of his Order and in order to be able to proceed to the payment under the conditions defined below, the Customer enters his details and those of invoicing if they are different. 

3.6 – After having accessed the summary of his Order, the Customer confirms the acceptance of his Order by checking the validation box of the GCS, then by clicking on the Order validation icon to confirm his Order. An ''Order with payment obligation'' or an unambiguous similar formula appears next to the validation icon of the Order in order to ensure that the Customer explicitly acknowledges his obligation to pay for the Order._cc781905- 5cde-3194-bb3b-136bad5cf58d_

3.7 – After acceptance of the GCS and validation of the Order with payment obligation, the contract is validly concluded between the Company and the Customer and binds them irrevocably. The Customer acknowledges in this respect that following the validation of his Order, he may neither cancel nor modify it. 

3.8 – The Company then sends him an Order confirmation by email, containing the elements of the summary of his Order.

3.9 – Unless expressly provided otherwise, the rooms subject to the provision of Services are available from 2 p.m. on the day of arrival. the Customer must leave the room he has reserved before 11 a.m. on the day of the end of the reservation. Failing this, he will be charged an additional night. In any case, late departures after 11 a.m. may be granted to the Customer by the Company, subject to availability and subject to a price supplement of around 50% of the best rate of the day for a departure between 12 p.m. and 4 p.m. and 100% of the best rate of the day for a departure after 4 p.m.

3.10 – All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or for a fee or on a commercial basis.

3.11 – Animals of any kind are authorized within the establishment(s) of the Company.

3.12 – The Customer undertakes, during the execution of the Order and as long as he is on the premises of the Company, to respect the internal regulations applicable to the Customers of the latter. The Company may in the event of non-compliance by the Customer with one of the provisions of the internal regulations, the hotelier will be obliged to invite the Customer to leave the establishment without any compensation or reimbursement.


4.1 – The prices are mentioned on the Site in the descriptions of the Services, in euros and all taxes included, it being specified that the prices indicated are not commissionable. 

4.2 – Unless otherwise stated on the Site, additional services (breakfast, etc.) are not included in the price.

4.3 – The total amount is indicated in the summary of the Order, before the Customer accepts these GCS, validates his Order, informs and validates his delivery details and, where applicable, billing and proceeds to payment. This total amount is indicated inclusive of all taxes.

4.4 – The Order of Services on the Site is payable in euros. The entire payment must be made on the day of the Order by the Customer, except for special conditions of sale expressly accepted by the Customer and the Company. In any event, payments made under an Order are no longer refundable once the Order has been validated by the Customer, even if it were subsequently canceled._cc781905-5cde-3194-bb3b- 136bad5cf58d_

4.5 – In the event of payment by credit card, the Site uses the security system of the company ###, a service provider specializing in security and certification. This system guarantees the Client the total confidentiality of his banking information. The bank transaction by credit card, carried out between the Customer and the secure system is therefore fully encrypted and protected. The Customer's bank details are not stored electronically by the Company.

4.6 – The Customer guarantees to the Company that he has the necessary authorizations to use the method of payment, when placing the Order.

4.7 – The Company reserves the right to suspend or cancel any execution and/or delivery of an Order, whatever its nature and level of execution, in the event of non-payment or partial payment of any sum which would be due by the Customer to the Company, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the site and the payment of an Order.

4.8 – In any case, any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the against the latter.


5.1 – For any request for information, clarification or for any complaint, the Customer must contact, as a priority, the Customer Service of the Company, in order to allow the latter to try to find a solution to the problem.

5.2 – The Company's Customer Service is available from 7 a.m. to 9 p.m.

-Telephone: 05 62 94 24 10 or 05 62 94 04 04
-Mail: 97.99 Rue de la Grotte – 65100 LOURDES


6.1 – The Customer undertakes to comply with the terms of these T&Cs.

6.2 – The Client undertakes to use the Site in accordance with the Company's instructions.

6.3 – The Customer agrees that he only uses the Site for his personal use, in accordance with these T&Cs. In this regard, the Client agrees to refrain from:

-To use the Site in any illegal way, for any illegal purpose or in any way incompatible with these GCS.
-To sell, copy, reproduce, rent, lend, distribute, transfer or sublicense all or part of the content appearing on the Site or to decompile, reverse engineer, disassemble, modify, display in a form readable by the Customer, attempt to discover any source code or use any software enabling or comprising all or part of the Site.
-To attempt to obtain unauthorized access to the Site's computer system or to engage in any activity that disrupts, diminishes the quality or interferes with the performance or deteriorates the functionality of the Site.
-To use the Site for abusive purposes by deliberately introducing viruses or any other malicious program and attempting to gain unauthorized access to the Site.
-To infringe the intellectual property rights of the Company.  
- To disparage the Site.  

6.4 – If, for any reason, the Company considers that the Customer does not comply with these GCS, the Company may at any time, and at its sole discretion, remove its access to the Site and take all measures including any civil and legal action. criminal against him.


In accordance with Article L.221-28 of the Consumer Code, the Customer acknowledges that the   right of withdrawal is not applicable to the Services, as these constitute services of accommodation, other than residential accommodation, goods transport services, car rentals, catering or leisure activities which must be provided on a specific date or period. As such, the Customer expressly waives any right of withdrawal by accepting these GCS and confirming his Order.


8.1 – The Company implements all the measures necessary to ensure the Customer the provision of the Services under optimal conditions. However, it cannot under any circumstances be held liable for any non-performance or poor performance of all or part of the services provided for in the contract, which would be attributable in whole or in part either to the Customer, or to the unforeseeable and insurmountable fact of a foreign third party. to the contract, or to a case of force majeure. More generally, if the liability of the Company were engaged, it could not in any case accept to compensate the Customer for indirect damages or whose existence and/or quantum would not be established by evidence._cc781905-5cde -3194-bb3b-136bad5cf58d_

8.2 – The Company also offers its customers a free luggage storage service. However, the Customer acknowledges that he is solely responsible for the goods entrusted to this service and that the Company cannot be held responsible, for any reason whatsoever, for potential damage, deterioration, theft, loss or any damage caused to said goods by the occasion of this service. 

8.3 – The photographs presented on the Site or those of the partners are merely indicative. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the Services presented give as accurate an overview as possible of the accommodation services offered, variations may occur, in particular due to the change of furniture. or possible renovations.

8.4 – The Site may contain links to other sites not edited or controlled by the Company, which cannot be held responsible for the operation, content or any element present or obtained through these sites.

8.5 – The establishment of such links or the reference to any information, articles or services provided by a third party, cannot and cannot be interpreted as an express or tacit endorsement, by the Company, of these sites and these elements or their contents.

8.6 – The Company is not responsible for the availability of these sites and cannot control their content or validate the advertising,   and other information disseminated on these websites.

8.7 – It is expressly stipulated that the Company cannot under any circumstances be held responsible, in any way whatsoever, for the case where the computer equipment or the electronic mail of the Customers rejects, for example due to an anti-spam , the e-mails sent by the Company, and in particular, without this list being exhaustive, the copy of the payment ticket or the summary statement of the Order.

8.8 – The Client is fully aware of the provisions of this article and in particular of the aforementioned guarantees and limitations of liability, essential conditions without which the Company would never have contracted.


9.1 – As part of the execution of its Services and the validation of the Order, the Company is required, in its capacity as data controller, to process certain personal data of its Customers. The site is declared to the CNIL under the number ###.

9.2 – The Company attaches great importance to respect for privacy and takes all necessary measures to ensure the confidentiality and security of Customers' personal data. 

9.3 – The Client, by accepting these general conditions, expressly gives his consent to the use of his personal data for the purpose of sending a newsletter relating to the Company's activity or commercial offers.  

9.4 – As part of the provision of the Services, the Company collects personal data from Customers and in particular the following data:
- E-mail address
- First name
- Last name
- Address
- Password
- Phone numbers
– Bank details

9.5 – The Company collects, processes and analyzes the personal data of Customers for the following purposes, to which the Customer consents:
-Site management;
-Order management ;
-Payment of Orders ; 
-Answer to any questions/complaints from Customers;
-Management and sending of the newsletter; 
-Elaboration of statistics;
-Management of requests for rights of access, rectification and opposition;
- Management of outstanding payments and disputes.

9.6 – Data relating to the management of Customers' personal data are kept for the duration strictly necessary for the purposes defined above as defined by the Data Protection Act or any regulation supplementing or replacing it, or for a period three years after the collection or the last contact with the Customer.  

9.7 – Customers' personal data is processed by the Company as well as by the Company's partner companies and subcontractors.

9.8 – The Company may also communicate the personal data of Customers in order to cooperate with the administrative and judicial authorities. 

9.9 – The Company takes care to secure the personal data of Customers in an adequate and appropriate manner and has taken the necessary precautions to preserve the security and confidentiality of the data and in particular to prevent them from being distorted, damaged or communicated to unauthorized persons. allowed. 

9.10 – Customer Obligations:
-Clients acknowledge that the personal data disclosed by them is valid, up-to-date and adequate;
-Customers undertake not to infringe the privacy, image and protection of personal data of any third party and thus not to communicate to the Company the data of third parties without their consent._cc781905 -5cde-3194-bb3b-136bad5cf58d_

9.11 – Pursuant to Decree No. 2011-219 of February 25, 2011 relating to the retention and communication of data allowing the identification of any person who has contributed to the creation of content posted online, the Customer is informed that the The Site host is obliged to keep for a period of one year from the day of content creation, for each operation contributing to the creation of content:
-The identifier of the connection at the origin of the communication;
-The identifier assigned by the information system to the content, object of the operation;
-The types of protocols used for connecting to the service and for transferring content;
-The nature of the operation;
- The date and time of the operation;
-The identifier used by the author of the operation when the latter provided it.

9.12 – In the event of termination of the contract or closure of the account, the host must also keep for one year from the day of the termination of the contract or the closing of the account the information provided when subscribing to a contract. (Order) by the Customer or when creating an account, namely:
-When creating the account: the identifier of this connection;
- The surname and first name or the company name;
-The associated postal addresses;
- The pseudonyms used;
- Associated email or account addresses;
- Telephone numbers;
-The password as well as the data allowing it to be checked or modified, in their latest updated version.

9.13 – Each computer connected to the Internet network has an IP address. As soon as a Customer browses the Site, the Company collects the Customer's IP address in order to analyze the traffic on the Site and to monitor the Customer's activity on the Site in order to ensure that the latter does not does not carry out acts likely to infringe the General Conditions of Sale or Use appearing on the Site. 

9.14 – Finally, in accordance with the Data Protection Act dated January 6, 1978 as well as any regulation modifying or replacing it, Customers have a right of access, rectification, deletion as well as a right of opposition for legitimate reasons to the processing of their data collected and processed by the Company, by contacting the Company directly at the following email address:

9.15 – In accordance with article 40-1 of the Data Protection Act as amended, the Company will respect the instructions given by any Customer relating to the storage, erasure and communication of their personal data after their death. In the absence of such directives, the Company will grant the requests of the heirs as exhaustively set out in article 40-1, III of the Data Protection Act.

9.16 – Cookies and statistical tools:

-As part of the use of the Site by Customers, the Company may use cookies.

-In accordance with CNIL deliberation no. 2013-378 of December 5, 2013, the Company also informs Customers that cookies record certain information that is stored in the memory of their computer hardware/equipment. This information is used to improve the use and operation of the Site. An alert message asks each person visiting the Site, beforehand, if they wish to accept cookies. These cookies do not contain confidential information about Customers.

-The Customer visiting the home page of the Site will be informed:
• precise purposes of the cookies used;
• the possibility of opposing these cookies and changing the settings by clicking on a link in the banner;
• et the fact that the continuation of its navigation is worth agreeing to the deposit of cookies on its terminal.

-To guarantee the free, informed and unequivocal consent of the Customer, the banner will not disappear until he has continued browsing.

-Except prior consent of the Customer, the deposit and reading of cookies will not be carried out:
• if the Customer goes to the Site (home page or directly to another page of the Site) and does not continue browsing: a simple lack of action cannot be considered as to a manifestation of will ; 
• or if he clicks on the link present in the banner allowing him to configure the cookies and, if necessary, refuses the deposit of cookies.

9.17 – Security:
The Customer undertakes not to compromise the security of the Site. To this end, he undertakes not to carry out any fraudulent access and/or maintenance in the Company's information system. The Client may not harm or hinder the Company's information system either. Failing this, the Company may take any measure against it and in particular incur criminal liability under Articles 323-1 and following of the Penal Code.


10.1 – All elements of this Site and the Site itself are protected by copyright, trademark law, designs and models and/or all other intellectual property rights. These elements are the exclusive property of the Company. All these rights are reserved for the whole world.

10.2 – The name and trademark of the Company, logos, designs and models, stylized letters, figurative marks, and all signs represented on this Site are and will remain the exclusive property of the Company.

10.3 – No title or right to any element or software will be obtained by downloading or copying elements from this Site. It is strictly forbidden for the Customer to reproduce (except for his personal and non-commercial use), publish, edit, transmit, distribute, show, remove, delete, add to this Site and the elements and software it contains, no more modify them or perform any work based on them, nor sell or participate in any sale in connection with this Site, the elements of this Site or any software relating thereto.

10.4 – The Company grants the Client a non-exclusive license to use the Site and/or any developments made for the Client during the provision of the Services. This license is strictly personal and may in no case be assigned or transferred to any third party whatsoever. The license is granted for the duration of use of the Site and with regard to the developments made during the provision of the Services for either the legal duration of protection of intellectual property rights or a limited duration accepted by special conditions agreed between the parties. when concluding the contract. 

10.5 – Any use by the Client of the corporate names, trademarks and distinct signs belonging to the Company is strictly prohibited except in the case of the express and prior agreement of the Company.


11.1 – These T&Cs are governed and interpreted in accordance with French law, without taking into account the principles of conflict of laws.

11.2 – In the event of a dispute likely to arise on the occasion of the interpretation and/or execution of the present or in relation to the present GCS, the Customer and the Company will together seek an amicable solution to the dispute.

11.3 – Failing to reach an amicable solution within 30 days from the knowledge of the occurrence of the dispute by the two parties, the Parties may seize the jurisdiction of the headquarters of the Company._cc781905-5cde-3194-bb3b -136bad5cf58d_

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